- Return the item (s) to us in its original condition and packaging within 5 days of the email confirming shipment.
- Your request will be review within 7 working days of its receipt.
- Reasons such as “I changed my mind”, “I don’t want it anymore”, “The colour is different from the website”, "will not be considered as valid grounds for refund or exchange.
- All returned item (s) are subject to quality control inspection and approval.
- Sale and discounted item (s) are not eligible for refund or exchange.
- Item (s) must be unused/ unopened and in the exact condition when purchased. You must present original receipt and it must also be in the original packaging.
- Only purchase made directly at Bedazzled Lush is eligible for refund or exchange.
- It is your responsibility to ensure the item (s) reaches us. We strongly suggest that you send your parcel using registered mail with a tracking number so you can track your parcel. Shipping cost of returning item(s) are not refundable and will be borne by you
If your item is damaged or faulty, follow these easy steps, within 7 days upon receiving :
- Take photo of the item(s)
- Send the photo to [email protected] with your order reference number
- Our customer care team will contact you to arrange the return or refund of the product. Email notification will be sent once the return has been processed. Please follow up to 7 days for the refund to process.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you for the approval or rejection of your refund.
If your application is approved, then your refund will be processed, and we will notify you once payment is ready.
If you haven't received a refund yet, please contact us at [email protected]
**We reserve the rights to make amendments to this policy without prior notice. Please call us if you have any queries about terms or exchanges. We will be happy to attend you